After Sales - Manager, Togo
Core
Lead after-sales operations in Togo as the single point of contact for the sales team and customers, ensuring best-in-class customer satisfaction and loyalty.
Role type
Manager, After Sales Operations
Builds
Service operations and customer support processes for renewable energy and electronic consumer goods/mobile products
Domain
Renewable energy / Electronic consumer goods / Mobile industry
Deliverable
client delivery
Required skills
Team management and mentoring, Dispute resolution, Process design and operational efficiency, Training development, Stakeholder management, KPI tracking
Preferred skills
Advanced degree, Experience in fast-paced environments, Entrepreneurial spirit, Innovative problem-solving
Technologies
Company service applications and systems
Responsibilities
Deliver comprehensive service and manage warranty claims, Manage and develop the after-sales team, Handle customer disputes and maintain interaction records, Develop training materials for partners and staff, Coordinate system updates with technology teams, Define and manage long-range strategic plans for the after-sales business, Provide periodic reports on service activities