Merchant Onboarding Executives
Core
Own the end-to-end merchant onboarding journey for SME merchants, ensuring successful activation, technical integration, and configuration before going live.
Role type
Merchant Onboarding Executive
Builds
Merchant accounts and integrations for Tabby's platform
Domain
Fintech / E-commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Merchant relationship management, onboarding lifecycle management, cross-functional coordination, CRM data management, KPI tracking, process improvement, technical troubleshooting, documentation review
Preferred skills
Fintech or e-commerce experience, SME merchant support, knowledge of Shopify/Magento, familiarity with API integrations and payment ecosystems
Responsibilities
Manage stalled and escalated onboarding cases, guide merchants through the onboarding process, coordinate with Risk and Legal teams to remove blockers, investigate integration issues, maintain CRM hygiene, monitor onboarding KPIs, contribute to process automation
Seniority
Mid-level, hands-on IC
