Customer Service Representative
Core
Link between customers and service technicians, coordinating schedules, resolving issues, and managing service/sales inquiries for a pest control company.
Role type
Customer Service Representative
Builds
Service routes and customer satisfaction
Domain
Pest control / Home services
Deliverable
dashboards & analysis
Required skills
Phone etiquette, MS Office (Word, Excel, Outlook), Accounts receivable/collection, Scheduling, Report generation, Multi-tasking, Written/verbal communication
Preferred skills
Problem-solving, Attention to detail, Training new team members
Technologies
Customer service software applications, MS Office
Responsibilities
Coordinate schedules, resolve customer issues, respond to service/sales inquiries, facilitate accounts receivable, manage administrative tasks, produce reports, assist in scheduling service routes, provide proactive follow-up
Seniority
Entry-level, individual contributor