Customer Service Representative
Core
Handle service requests, schedule appointments, resolve concerns, and support the field team for a pest control company.
Role type
Customer Service Representative (Call Center)
Builds
Service appointments and optimized technician routes
Domain
Pest Control / Home Services
Deliverable
client delivery
Required skills
Communication, problem-solving, listening, multitasking, computer proficiency, scheduling, data entry, privacy compliance
Preferred skills
Previous customer service or administrative experience
Technologies
Windows-based systems, Web-based scheduling systems
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate scheduling systems to optimize technician routes; Identify customer concerns and evaluate needs; Maintain accurate customer database records; Reschedule unserved accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information.