Named Account Manager, Enterprise
Core
Own and grow relationships with a portfolio of Plaid's largest and most strategic enterprise customers, serving as a trusted advisor to drive long-term growth.
Role type
Senior Enterprise Account Manager
Builds
Plaid's API infrastructure and financial data platform for thousands of developers and financial institutions
Domain
Fintech / API Infrastructure / Payments
Deliverable
client delivery
Required skills
Enterprise account management, commercial strategy, stakeholder management at executive levels, cross-functional partnership, strategic consulting, account planning, growth strategy execution
Preferred skills
B2B technology experience, fintech domain knowledge, API infrastructure familiarity, payments industry experience
Responsibilities
Manage and grow a portfolio of 10-15 large enterprise accounts; Build trusted relationships with executive sponsors and decision-makers; Drive customer adoption, engagement, retention, and growth; Lead commercial conversations including renewals and expansions; Identify and execute growth opportunities with Account Executives; Act as a strategic consultant delivering industry insights and product guidance; Lead key customer initiatives including business reviews and technical escalations; Develop balanced account strategies; Partner with Sales, Product, Engineering, and Support teams; Advocate for customers internally to influence product direction
