Technical Account Manager
Core
Senior customer-facing technical advisor and primary interface for a key Federal client, ensuring alignment between business objectives and ICT service outcomes in a complex SIAM environment.
Role type
Senior Technical Account Manager (ICT Service Delivery)
Builds
Strategic roadmaps, options papers, and continuous improvement initiatives for a Federal Department's ICT environment.
Domain
Federal Government / Large Enterprise ICT / SIAM / Multi-cloud & Hybrid Infrastructure
Deliverable
client delivery
Required skills
Strategic technical advice, relationship management, service leadership, ITSM/SIAM governance, change management oversight, operational reporting, stakeholder influence
Preferred skills
ITIL frameworks, multi-cloud/hybrid infrastructure, DevOps-aligned service delivery
Technologies
ITIL, multi-cloud, hybrid infrastructure, DevOps
Responsibilities
Develop roadmaps and discussion papers to support Department objectives; Act as primary technical point of contact for ITSM and SIAM matters; Guide delivery teams to achieve high-quality service outcomes; Drive continuous improvement initiatives and measure business value; Quality assure technical change documentation for high-risk changes; Present operational insights and service trends to stakeholders.
Seniority
Senior, hands-on IC with strategic oversight
