DACH Customer Service Senior Manager (m/w/d)
Core
Leads the Order to Cash (O2C) process for a consumer health cluster, managing a team of Customer Service Agents to ensure accurate and timely order processing, invoicing, and claims management.
Role type
Senior Manager, Order to Cash Operations
Builds
Efficient O2C processes, customer service operations, and invoicing workflows for consumer health brands
Domain
Consumer Health / Supply Chain / Order to Cash
Required skills
Order to Cash process management, Team leadership, 3PL collaboration, Invoicing management, Claims management, EDI monitoring, Continuous improvement, Financial reporting, Audit coordination
Preferred skills
Warehouse operations knowledge, Supply chain processes, Sales/commercial processes
Technologies
EDI, 3PL systems, OU reporting tools
Responsibilities
Lead team of Customer Service Agents to deliver best-in-class service; Manage operational activity of third-party O2C providers; Ensure timely invoicing and maintain claims below threshold; Monitor EDI operations and resolve issues; Drive continuous improvement in O2C processes; Coordinate with finance for accurate revenue recognition; Provide input to internal and external audits.
Seniority
Senior, hands-on IC with team management