VP, Service Delivery (ROI/HIM)
Core
Lead regional operations for a Release of Information (ROI) and Health Information Management (HIM) service delivery team, driving delivery excellence, standardization, and scalability across multiple markets.
Role type
Senior operational leader (VP)
Builds
Standardized ROI/HIM workflows and scalable service delivery operations for healthcare clients
Domain
Healthcare data logistics and Release of Information
Required skills
Multi-site operations leadership, KPI management (TAT, OTD, quality), compliance-driven workflow standardization, workforce planning, change management, financial analysis, team coaching
Preferred skills
HIM/ROI domain experience, transformation/standardization program leadership, Lean/Six Sigma
Technologies
Cognos
Responsibilities
Lead regional operations across multiple markets and staff; Own regional KPI performance; Ensure adherence to standardized workflows and compliance; Partner with Workforce Management for staffing; Interpret KPI trends and create action plans; Lead continuous improvement and transformation initiatives; Coach and develop managers and emerging leaders; Oversee employee management (hiring, training, performance, termination); Analyze budgeting and financial reports.
Seniority
Executive (VP), hands-on leadership