Customer Service Specialist
Core
Coordinate pest control service schedules, manage customer appointments, and optimize technician routes to minimize drive time.
Role type
Customer Service Specialist (Scheduling & Operations)
Builds
Efficient service schedules for residential and commercial pest control technicians
Domain
Pest Management / Home Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling, route optimization, customer communication, database management, time management, Microsoft Office proficiency
Preferred skills
Customer service or sales experience
Technologies
Windows-based systems, Web-based scheduling applications, Microsoft Office
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate scheduling systems to optimize technician routes and minimize drive time; Monitor and update customer database with call details and payment information; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information
Seniority
Entry-level to Mid-level, hands-on IC
