Customer Service Specialist
Core
Coordinate pest control service visits, schedule appointments, and optimize technician routes to ensure customer satisfaction.
Role type
Customer Service Specialist (Pest Control)
Builds
Scheduling and route optimization for field technicians
Domain
Pest Control / Home Services
Deliverable
product features
Required skills
Scheduling, route optimization, database management, call handling, customer relationship management, Microsoft Office proficiency
Preferred skills
Customer service or sales experience
Technologies
Windows-based systems, Web-based applications, Microsoft Office
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate scheduling systems to optimize technician routes and minimize drive time; Maintain and update customer database with call details and payment information; Resolve customer issues and reschedule unserviced accounts within 24 hours; Participate in quality assurance processes.
Seniority
Entry-level, hands-on IC
