Principal, Technology Architect (CFSE)
Core
Strategic leadership role designing, governing, and evolving enterprise service management capabilities and platforms across Haleon, with a strong focus on the ServiceNow ecosystem.
Role type
Principal Technology Architect (Enterprise Service Management)
Builds
Enterprise-scale Service Management platforms (ITSM, ITOM, HRSD, CSM, Legal Service Delivery) and integrated tool ecosystems.
Domain
Enterprise IT Service Management / ServiceNow / Global Health Consumer
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise Architecture, ServiceNow platform expertise, Program/Portfolio Management, Stakeholder Management, Agile/DevOps Leadership, Large-scale Integration Design, ITSM Process Governance
Preferred skills
ServiceNow Certified Technical Architect, ServiceNow Module expertise (ITSM, ITOM, CMDB, Event Management), Observability/Command Center operations, Testing tools (AQM, TOSCA), Global Business Function support (HR, Finance, Legal)
Technologies
ServiceNow, AQM, TOSCA
Responsibilities
Design scalable enterprise-wide solutions and platform roadmaps; Oversee end-to-end delivery and operational performance of assigned platforms; Lead Product DevOps Squads and mentor Managed Service Providers; Define enterprise-wide tooling strategies and architecture frameworks; Provide management and technical reporting to leadership teams.
Seniority
Principal, strategic leadership & hands-on architecture
