Forrest /HomePro Pest Control - Customer Service Specialist
Core
Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for pest control technicians.
Role type
Customer Service Specialist (Operations Coordination)
Builds
Schedules for pest control technicians
Domain
Pest Control / Home Services
Required skills
Scheduling, route optimization, database management, call handling, customer relationship management, Microsoft Office proficiency
Preferred skills
Customer service experience, sales experience
Responsibilities
Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments; Navigate Windows-based and Web-based systems to track routes and optimize schedules; Identify customer concerns and evaluate needs; Monitor, update, and maintain customer database with accurate information; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information.