Customer Success Manager, Beneficial Deployments EMEA
Core
Strategic partner and trusted advisor to mission-driven nonprofits in EMEA, driving activation, adoption, and value of Claude products (Enterprise, Code, API) to help organizations evolve internal workflows and serve their missions with AI.
Role type
Senior Customer Success Manager (EMEA)
Builds
High-touch 1:1 partnerships and one-to-many cohort engagements for nonprofit clients
Domain
AI/ML, Nonprofit sector, EMEA region
Deliverable
production ML models
Required skills
Strategic account management, change management, AI/ML technical fluency, API integration knowledge, stakeholder engagement, data analysis, program design, cross-functional collaboration
Preferred skills
Experience with mission-driven organizations, fluency in French/German/Spanish/Italian, experience with consumption-based business models
Technologies
Claude for Enterprise, Claude Code, Anthropic API
Responsibilities
Build shared territory and success plans with Account Executive and Applied AI counterparts; Drive activation and adoption across portfolio; Plan proactive usage and adoption strategies; Build trusting relationships with nonprofit leaders and IT staff; Guide customers in internal evolution and AI adoption; Identify high-impact use cases for program delivery and operations; Document and quantify social impact outcomes; Build repeatable playbooks and regional processes
Seniority
Senior, hands-on IC
