Manager, Operations, UK
Core
Deliver day-to-day operations for Client Operations processes and 20% for Open Operations, ensuring teams have the tools, guidance, and training to work effectively.
Role type
Senior IC Operations Manager
Builds
Operational processes, training materials, trackers, and governance frameworks for Client and Open teams
Domain
Marketing / Media Operations
Required skills
Process improvement, Training coordination, SLA monitoring, Risk management, Financial process tracking, Governance coordination, Change management, Stakeholder communication, Data quality assurance, Project coordination
Preferred skills
Automation implementation, Technology adoption, Crisis management, Reporting
Technologies
SharePoint, Campaign Trackers, SLA Tools, Open Platform
Responsibilities
Maintain operational guidance and training materials for Client teams, Coordinate operational onboarding and training activities, Monitor and escalate SLA exceptions and risks, Track financial processes and contractual governance, Support testing and implementation of Open workflows, Provide operational cover for Open teams
Seniority
Senior, hands-on IC