Team Manager - Cloud Managed Services
Core
Lead a high-performing team of consultants to ensure consistent, high-quality outcomes for Life Sciences customers using Veeva Vault applications.
Role type
Team Manager, Cloud Managed Services
Builds
Operational excellence for global pharmaceutical and biotech organizations using best-in-class cloud technology
Domain
Life Sciences / Cloud Managed Services
Deliverable
client delivery
Required skills
Team leadership, resource planning, hiring, customer escalation management, contract expansion, analytical problem-solving, critical thinking, written and verbal English
Preferred skills
Life Sciences environment experience, cloud or SaaS solutions knowledge, Managed Services experience, familiarity with Veeva Vault or enterprise cloud platforms
Responsibilities
Manage and grow a team of Consultants on the Veeva platform; Lead team including resource planning and utilization follow-up; Own the hiring process for consultants; Coordinate communication between implementation teams and Managed Services; Serve as a leadership contact and escalation point for customers; Work with customers to expand contract offerings
Seniority
Manager, hands-on leadership