Product Trainer, Customer Education
Core
Lead instructor-led customer enablement programs and webinars to help customers master Varicent's Sales Performance Management (SPM) solutions.
Role type
Senior Product Trainer / Customer Education Lead
Builds
Instructor-led training (vILT) sessions, webinar series, and learning curricula for enterprise SaaS customers
Domain
SaaS / Revenue Performance Management (SPM) / Enterprise Analytics
Required skills
Virtual instructor-led training delivery, instructional design, adult learning principles, cross-functional collaboration, learning analytics, stakeholder management, technical training facilitation
Preferred skills
Experience with Generative AI in learning, LMS platform expertise (Docebo, Zuddl), curriculum scalability
Technologies
Zoom, Docebo, Zuddl, Kahoot, LMS platforms
Responsibilities
Deliver virtual instructor-led training and webinars; design and evolve customer enablement curricula; analyze training metrics to improve outcomes; mentor facilitators; collaborate with Product and Customer Success teams; evaluate new learning technologies
Seniority
Senior, hands-on IC with strategic influence
