Customer Education Trainer (Virtual, SaaS)
Core
Lead delivery and evolution of instructor-led customer enablement programs (vILT, webinars) to improve product adoption and customer proficiency for Varicent's SPM/RPM solutions.
Role type
Senior Customer Education Trainer (Virtual, SaaS)
Builds
Instructor-led training sessions, webinar series, and customer learning experiences
Domain
SaaS / Sales Performance Management (SPM) / Revenue Performance Management (RPM)
Required skills
Virtual instructor-led training delivery, instructional design, adult learning principles, cross-functional collaboration, learning analytics, stakeholder management, technical training, curriculum development
Preferred skills
Experience with Generative AI in learning, knowledge of incentive compensation systems, experience with LMS platforms (Docebo, Zuddl)
Technologies
Zoom, Docebo, Zuddl, Kahoot, Generative AI tools
Responsibilities
Deliver virtual instructor-led training and webinars; design and maintain training curricula; analyze learning metrics to improve program quality; mentor facilitators; collaborate with Product and Customer Success teams; recommend learning technologies
Seniority
Senior, hands-on IC
