Technical Support Engineer
Core
Provide consistent, world-class security, network, and product support for Tenable's entire product suite including Tenable.io, Nessus, Security Center, Log Correlation Engine, and Nessus Network Monitor.
Role type
Technical Support Engineer (Cybersecurity)
Builds
Customer trust and product adoption through troubleshooting and knowledge sharing
Domain
Cybersecurity / Vulnerability Management
Deliverable
client delivery
Required skills
Linux administration, Windows Server administration, Log file analysis, TCP/IP protocols, Firewall configuration, Wireshark/PCAP analysis, Vulnerability scanning, Security auditing, Remote troubleshooting, Technical writing
Preferred skills
Nessus experience, Weekend availability
Technologies
Tenable.io, Nessus, Security Center, Log Correlation Engine, Nessus Network Monitor, Wireshark, Linux, Windows Server
Responsibilities
Provide troubleshooting assistance to customers for product issues, Collaborate with other support engineers to solve difficult issues, Use remote troubleshooting techniques to correct issues, Help customers understand vulnerability scan results and log events, Recreate customer software issues in a lab environment, Create and publish knowledge articles for customers and employees
Seniority
Entry-level, hands-on IC