Customer Sucess Manager
Core
Guide nurseries and wholesalers through implementation, drive adoption, and act as the voice of the customer to shape product development.
Role type
Mid-level Customer Success Manager (SaaS)
Builds
Plantiful operating system for nursery and horticulture businesses
Domain
Horticulture / Agriculture / SaaS
Deliverable
client delivery
Required skills
Customer relationship management, SaaS onboarding, issue triage and bug reporting, upsell identification, feedback translation, project prioritization
Preferred skills
SMB experience, industry transformation experience, horticulture knowledge
Technologies
Plantiful platform
Responsibilities
Guide customers through implementation from onboarding to first order, meet regularly to drive adoption and spot upsell opportunities, troubleshoot issues and build support guides, gather and translate customer feedback for engineering, prioritize multiple projects in a fast-paced environment
