Customer Service Representative
Core
Link between customers and service technicians, coordinating schedules, resolving issues, and managing service/sales inquiries for pest control clients.
Role type
Customer Service Representative
Builds
Daily schedules, service routes, and customer communication workflows
Domain
Pest control services
Deliverable
dashboards & analysis
Required skills
Scheduling, customer issue resolution, accounts receivable support, record maintenance, lead response, route optimization, training assistance, multitasking
Preferred skills
High school degree or equivalent, MS Office proficiency, customer service principles knowledge
Technologies
MS Office (Word, Excel, Outlook), customer service software applications
Responsibilities
Coordinate schedules, resolve customer issues, respond to inquiries, update records, manage leads, optimize technician routes, assist in training
Seniority
Entry-level, individual contributor