Customer Success Operations Analyst
Core
Build automated reporting, AI-assisted tools, and data pipelines for Customer Success to track account health, streamline QBRs/EBRs, and provide executive visibility.
Role type
Senior IC Customer Success Operations Analyst (Data & Automation)
Builds
Automated reporting dashboards, AI-driven customer health tools, and cross-platform workflow automations
Domain
Cybersecurity / SaaS / Customer Success
Deliverable
production ML models | dashboards & analysis
Required skills
Databricks, Python, data modeling, metric/semantic views, Salesforce data, cross-platform automation, data governance
Preferred skills
Customer success platforms (Totango, Zendesk, Gainsight), technical support workflow automation, cybersecurity/SaaS domain knowledge
Technologies
Databricks, Python, Salesforce, Zendesk, Slack
Responsibilities
Translate stakeholder needs into field-level reporting requirements; build automated reporting and AI-assisted tools; automate recurring workflows (renewals, ticket triage, diagnostics); define secure data access models; maintain data quality and documentation; partner with Business Systems, Product, and Customer Success teams.
Seniority
Senior, hands-on IC