IT Support Technician II
Core
IT Support Technician responsible for troubleshooting workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android, while managing device lifecycle and AV/VC platforms.
Role type
Senior IC IT Support Technician
Builds
Operational stability for global game development teams
Domain
Mobile Games Industry / IT Operations
Required skills
macOS, Windows, iOS, Android troubleshooting, Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, Jira Service Management, scripting, automation, technical documentation
Preferred skills
Jamf Pro, Meraki, NinjaOne/NinjaRMM, IT service management certifications
Technologies
macOS, Windows, iOS, Android, Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, Jira Service Management, Jamf Pro, Meraki, NinjaOne
Responsibilities
Run diagnostics and prioritize support requests, troubleshoot workstation and connectivity issues, manage employee onboarding/offboarding and device lifecycle, administer support processes and automation, produce technical documentation and runbooks, support AV/VC platform (Zoom), conduct research for system administration improvements
Seniority
Senior, hands-on IC
