The Principal Architect & Product Owner – CFSE
Core
Strategic leadership role designing, delivering, and evolving enterprise service management solutions across Haleon, operating at the intersection of architecture, product ownership, and programme delivery.
Role type
Principal Architect & Product Owner (Enterprise Service Management)
Builds
Enterprise-scale ServiceNow solutions integrating ITSM, ITOM, CSM, HRSD, and automation frameworks for Haleon's internal operations.
Domain
Enterprise IT Service Management / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise Service Management systems management, large-scale platform design, integrations, third-party vendor and MSP management, Agile delivery methodologies, DevOps practices, programme management rigor
Preferred skills
Deep technical expertise in ServiceNow ecosystem (ITSM, ITOM, CSM, HRSD), monitoring and event management tools, enterprise architecture integration, business analysis mindset, automation and proactive operations frameworks, strategic decision-making influence
Technologies
ServiceNow, ITSM, ITOM, CSM, HRSD, ATF, AQM, TOSCA, Managed Service Providers (MSPs)
Responsibilities
Define and maintain product vision, roadmap, and high-level design; Design enterprise-scale solutions integrating ServiceNow with other platforms; Lead DevOps squads using Agile methodologies to deliver new capabilities; Oversee delivery, support, and performance of assigned products; Build strong partnerships with business and technology stakeholders; Provide technical and management reporting
Seniority
Principal, strategic leadership & hands-on delivery
