Customer Success Manager
Core
Manage a portfolio of client accounts, ensuring successful project delivery, strong client relationships, and program execution while identifying opportunities for account growth.
Role type
Customer Success Manager
Builds
Client relationships and project delivery for B2B SaaS and market research clients
Domain
B2B SaaS / Market Research
Deliverable
client delivery
Required skills
Account management, project management, client communication, data analysis (Excel), problem-solving, product adoption strategies
Preferred skills
Market research experience, AI tools familiarity, technical adaptability
Technologies
Excel, AI tools
Responsibilities
Own and manage a portfolio of client accounts; Identify and nurture opportunities for account growth; Translate client needs into clear project direction; Focus on program and project execution including quality assurance; Liaise with the sales team for seamless client transition; Act as main customer contact at the project level
Seniority
Mid-level, hands-on IC