Product Support Engineer (Contract)
Core
Technical owner for existing clients' issues, configuration changes, and customizations, ensuring fast, high-quality resolution for healthcare organizations.
Role type
Contract Product Support Engineer (B2B SaaS)
Builds
Client-specific configurations, workflow changes, bug fixes, and internal support tools/scripts
Domain
Healthcare technology / AI-powered care team platform
Required skills
TypeScript, Node.js, React, SQL, debugging, cloud infrastructure, RESTful/RPC APIs, ticketing systems
Preferred skills
Python, healthcare experience, HIPAA/PHI data handling, LLM-based products
Technologies
TypeScript, Node.js, React, Postgres, AWS, Linear, Jira, Zendesk, Pylon
Responsibilities
Triage, debug, and resolve technical issues across frontend, backend, integrations, and data flows; Implement client-specific configurations and bug fixes; Investigate problems using logs, monitoring, and database queries; Act as technical point of contact for clients; Build internal tools and automations to reduce repeat work; Create and maintain runbooks and troubleshooting guides; Handle client and patient data in line with HIPAA
Seniority
Mid-level, hands-on IC
