Global Operations Excellence & Business Operations Lead
Core
Build the operating system for global seller onboarding, creating metrics, planning processes, and continuous improvement mechanisms to scale the onboarding organization.
Role type
Senior IC operations excellence and business operations leader
Builds
Operating cadences, KPI frameworks, capacity models, and AI-enabled workflows for global onboarding
Domain
Fintech / Commerce / SaaS
Deliverable
production ML models | dashboards & analysis
Required skills
Operations excellence, business operations, strategy, workforce planning, analytics, capacity planning, financial modeling, process standardization, AI workflow adoption
Preferred skills
Fintech, commerce, SaaS implementation, customer operations, field operations, scaled services delivery, AI workflow improvement
Technologies
AI tools for knowledge management, call/document summarization, process adherence, quality review
Responsibilities
Build and run global onboarding operating cadence (weekly, monthly, quarterly reviews); Own global onboarding KPI framework (activation, time-to-value, NPS, cost-to-serve); Lead capacity planning and workforce modeling across first-party, vendor, and BPO motions; Drive process standardization and playbook development; Partner with Finance on budget inputs, forecasts, and ROI assessments; Drive adoption of AI-enabled workflows and measure their impact on onboarding outcomes
Seniority
Senior, hands-on IC
