Head of Global External Workforce & Partner Strategy

US - CA - San Francisco City - RemoteFull-time$207k2026-10-06 → 2026-11-10

Core

Define and manage global external workforce and partner strategy for seller onboarding, optimizing the mix of first-party teams, vendors, and BPO partners to scale efficiently.

Role type

Senior operations leader (partner strategy & vendor governance)

Builds

Scalable frameworks for external workforce footprint, capacity, quality, cost, and market coverage

Domain

Fintech / Commerce / SaaS

Required skills

Vendor management, BPO operations, build-vs-buy analysis, SLA framework design, partner governance, cost modeling, ROI analysis, capacity planning, stakeholder influence, team leadership

Preferred skills

Fintech experience, SaaS implementation, customer operations, AI workflow improvement

Technologies

N/A

Responsibilities

Develop global strategy for third-party service providers and BPO partners; Lead build-vs-buy analyses for onboarding work; Establish global SLA frameworks and performance scorecards; Oversee BPO operating models and partner productivity; Influence senior leaders across Sales, Finance, Procurement, and Legal; Manage partner operations teams

Seniority

Senior, hands-on IC with team leadership

About Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspective