Customer Experience Specialist
Hybrid
Core
Human heartbeat behind the brand, representing Quince across chat, email, phone, and social channels to build trust and lasting customer relationships.
Role type
Customer Experience Specialist (Service IC)
Builds
Customer trust and loyalty through high-quality service interactions
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Empathy, product knowledge, conflict resolution, multi-channel communication, adaptability, ownership
Responsibilities
Own the full customer experience from start to finish; deliver brand-aligned service across chat, email, phone, and social; resolve issues with empathy and intention; use modern service tools efficiently; identify recurring friction points for product improvement; maintain calm during unexpected situations
Seniority
Individual Contributor, 2+ years experience