Commercial Technology Partner & Site Lead
Core
Deliver and support site-based digital workplace services, ensuring employees can work effectively with digital tools and resolving day-to-day technical issues.
Role type
Senior IT Service Delivery Lead (Digital Workplace)
Builds
Digital workplace services, AV/hybrid meeting tech, and secure IT environments for commercial sites
Domain
Consumer Health / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support, desktop support, digital workplace management, Microsoft productivity tools, collaboration platforms, basic networking, ITSM (ServiceNow), cyber security awareness
Preferred skills
AV and meeting room technology support, hybrid working environments, Cyber/Information Security function experience, Networking/Security/Microsoft certifications, ITIL, regulated environment experience
Technologies
ServiceNow, Microsoft productivity tools, video conferencing platforms
Responsibilities
Manage day-to-day technology service delivery and incident resolution at site; maintain local asset inventory; support planned changes, rollouts, and application migrations; act as escalation point for incidents; build relationships with local leadership and D&T teams; provide on-site training and user empowerment; support conference rooms, AV, and hybrid meeting tech; ensure cyber security compliance and access management protocols
Seniority
Mid-Senior, hands-on IC
