Technical Support Engineer – Unity Software
Core
Handle inbound customer calls and resolve software issues for clinical laboratories using the Unity Software suite.
Role type
Technical Support Engineer (Customer Support)
Builds
Resolved support cases and maintained customer relationships for Unity Software
Domain
Healthcare IT / Laboratory Information Systems
Deliverable
client delivery
Required skills
Customer service, CRM management, problem-solving, software troubleshooting, SQL Server, TCP/IP, HL7, Mirth Connect, OKTA, Citrix
Preferred skills
Life sciences/biotech background, Salesforce Lightning CRM, D365, quality control principles