Account Management Specialist
Core
Own merchant retention and reactivation by identifying inactive merchants, understanding their pain points, and executing win-back strategies to drive measurable impact on merchant retention and revenue growth.
Role type
Account Management Specialist (Merchant Retention & Reactivation)
Builds
Merchant engagement and revenue growth for a portfolio of B2B accounts
Domain
FinTech / Buy Now Pay Later (BNPL) / Digital Payments
Deliverable
client delivery
Required skills
Merchant retention strategies, cross-selling, data analysis, B2B communication, problem-solving, portfolio management
Preferred skills
Fintech background, sales experience, conflict resolution, retention analytics, CRM familiarity
Technologies
Google Sheets, Tableau
Responsibilities
Execute merchant win-back and reactivation campaigns, identify and resolve merchant pain points, surface cross-selling and cross-border growth opportunities, provide frontline B2B merchant support, analyze merchant engagement data, collaborate across teams to solve merchant problems, monitor merchant performance against key metrics
Seniority
Individual Contributor, hands-on execution