Manager, Customer Success
Core
Lead the Customer Success team serving Germany, overseeing the German customer portfolio and guiding the team in customer retention, expansion, and consistent service.
Role type
Manager, Customer Success (Regional)
Builds
Customer retention, expansion, and platform migration for commercial vehicle fleet management clients in Germany.
Domain
IoT, connected transportation, fleet management, SaaS
Required skills
Team leadership and coaching, customer retention and expansion strategy, commercial performance management, post-acquisition integration, CRM management, stakeholder communication
Preferred skills
Salesforce or Salesloft experience, customer platform migration experience
Responsibilities
Lead, coach, and develop the Customer Success team in Germany; oversee customer onboarding, engagement, renewals, and expansion; manage commercial performance including NRR and forecasts; lead post-acquisition customer migration and re-training; act as leadership escalation point for complex customer issues; coordinate with global teams.
Seniority
Manager, hands-on leadership
