Service Supervisor - Commercial
Core
Oversee daily scheduling and operations for commercial door, docking, and security product service teams to ensure efficiency, profitability, and customer satisfaction.
Role type
Service Supervisor (Commercial Operations)
Builds
Service schedules and operational workflows for commercial door and security product installations and repairs
Domain
Commercial door and security product distribution and service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
scheduling, real-time monitoring, problem-solving, administrative paperwork processing, employee performance reviews, goal setting, Microsoft Office, valid driver's license, mechanical aptitude
Preferred skills
Bachelor's degree, previous management experience
Responsibilities
Assist with daily scheduling of all jobs; Provide immediate problem-solving assistance to office staff or service technicians; Monitor service technicians' schedules in real time; Track jobs completed and follow up with customers; Process completed jobs for billing and material handling; Perform employee performance reviews and counseling; Participate in planning process and establishing department goals
Seniority
Individual Contributor, Supervisory level