Service Supervisor
Core
Oversee daily scheduling and operations for commercial entry door installation, maintenance, and repair teams.
Role type
Service Supervisor (Operations Management)
Builds
Commercial entry door products and services
Domain
Construction / Security Systems / Door Installation
Deliverable
product features
Required skills
scheduling, problem-solving, real-time monitoring, customer communication, administrative paperwork, performance reviews, goal setting
Preferred skills
Bachelor's degree, previous management experience, valid driver's license with good driving record, aptitude for mechanical systems
Responsibilities
Assist with daily scheduling of all jobs; Provide immediate problem-solving assistance to office staff or service technicians; Monitor service technicians' schedules in computer to maximize efficiency; Track jobs completed and follow up with customers; Process completed jobs for billing; Perform employee performance reviews and counseling; Participate in planning process and establishing department goals
Seniority
Individual Contributor, Supervisory Level