Customer Service Specialist
Core
Field incoming requests, schedule service visits, and maintain efficient routes for pest control technicians to reduce drive time.
Role type
Customer Service Specialist (Scheduling & Dispatch)
Builds
Schedules and coordinates pest control service appointments for residential and commercial customers.
Domain
Pest Management / Home Services
Required skills
Scheduling, route optimization, database management, telephone communication, customer relationship management, time management, attention to detail, Microsoft Office proficiency
Preferred skills
Previous customer service or sales experience
Technologies
Windows-based systems, Web-based applications, Microsoft Office
Responsibilities
Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments; Navigate systems to track routes and optimize schedules; Identify customer concerns and evaluate needs; Monitor and update customer database with accurate information; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information.
Seniority
Entry-level to Mid-level, hands-on IC