Service & Dispatch Coordinator
Core
Coordinate field employees and service technicians to ensure customer satisfaction for door, docking, and security product installation and maintenance.
Role type
Service & Dispatch Coordinator
Builds
Service schedules and work orders for field technicians
Domain
Commercial/Industrial/Residential door and security products distribution and maintenance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Office Suite, dispatching, scheduling, customer service, time management, multi-tasking, billing documentation, inventory coordination, technical troubleshooting assistance
Responsibilities
Schedule technicians to customer job sites, collect COD payments, manage department reports, assist with billing paperwork, create and maintain service tickets, work with estimating team for quotes, assist field techs with troubleshooting, provide work orders and picking lists to warehouse