Customer Success Manager, Commercial
Core
Strategic Customer Success Manager driving AI adoption and value realization for commercial clients using Anthropic's Claude products.
Role type
Senior IC Customer Success Manager (Commercial)
Builds
Customer adoption, usage optimization, and strategic expansion plans for AI products
Domain
Artificial Intelligence / Large Language Models (LLMs)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, change management, technical fluency in AI/ML concepts, consumption-based and seat-based business models, cross-functional collaboration, data-driven value realization
Preferred skills
Experience with API integrations, Champion program development, ROI measurement
Technologies
Claude API, Claude Code, Claude for Enterprise
Responsibilities
Build strategic relationships with key decision makers to understand business objectives; Monitor usage patterns and develop activation plans to optimize consumption; Serve as a thought partner to guide customers on product roadmap and best practices; Develop and execute change management strategies for end-user adoption; Document and quantify customer value through ROI and impact metrics; Identify new use cases and lines of business for expansion
Seniority
Senior, hands-on IC
