Canada - Sr. Solutions Analyst (Clinical)
Core
Sr. Solutions Analyst providing world-class customer support and resolving complex technical issues for cloud-based healthcare solutions serving long-term care and medical facilities.
Role type
Senior IC Solutions Analyst (Customer Support)
Builds
Cloud-based healthcare software platform for long-term care and medical facilities
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
SaaS troubleshooting, RCA certification, knowledge base management, KCS methodologies, diagnostic tool usage, care delivery workflow understanding
Preferred skills
Prior PointClickCare application experience, Bachelors Degree
Technologies
PointClickCare application, help desk ticketing system, diagnostic tools
Responsibilities
Resolve complex technical issues via log analysis and problem recreation; Author and update knowledge base content; Mentor team members on troubleshooting and support best practices; Document issues and resolutions across multiple channels; Exceed service delivery guidelines and KPIs
Seniority
Senior, hands-on IC
