Canada- Software Training Specialist (Clinical)
Core
Develop and deliver high-quality software training programs for new and existing customers in the healthcare sector, leveraging adult learning principles and AI tools to drive solution adoption.
Role type
Software Training Specialist (Clinical)
Builds
Training programs, instructor-led sessions, online learning modules, and communities of practice for healthcare provider organizations.
Domain
Health tech / Senior care industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Adult learning principles, instructional design, client-facing training delivery, training program development, stakeholder management, data analysis for learner feedback, documentation, presentation skills, software literacy, remote and in-person facilitation.
Preferred skills
Clinical or financial experience in senior care (skilled nursing/assisted living), gen-AI proficiency (Claude, Copilot), Microsoft Office suite, teleconferencing solutions.
Technologies
SmartZone, Zoom, WebEx, Claude, Copilot, Microsoft Office.
Responsibilities
Conduct classroom training at company sites, conferences, or customer locations; coordinate and schedule training sessions; promote online learning modules; evaluate and improve training formats and materials; facilitate communities of practice and user groups; develop and mentor customer super users; deliver train-the-trainer programs; maintain up-to-date training databases; collaborate with Product and Support teams to inform content enhancements; support achievement of KPIs including customer satisfaction scores.
Seniority
Individual Contributor
