Manager, Account Management - Afterhours Operations
Core
Lead execution and performance of Uber Freight's After Hours operations, managing a team of Account Managers to ensure operational continuity and service levels.
Role type
Senior IC operations manager (after-hours logistics)
Builds
After Hours operational workflows and service delivery for freight customers
Domain
Logistics / Transportation / Freight
Required skills
Team leadership, operational performance management, data-driven decision making, process improvement, stakeholder partnership, conflict resolution
Preferred skills
Freight/logistics domain expertise, remote team management, Zendesk/Tableau proficiency, SOP development
Responsibilities
Own daily After Hours operations including workload, queues, and escalations; Lead, coach, and develop a high-performing team; Use data and metrics to improve workflows and service quality; Partner with Daytime leadership and stakeholders for seamless handoffs
Seniority
Manager, hands-on IC