Operations Manager - London Sort Centre
Core
Run shifts at a hybrid sort centre, leading 50–100+ operatives through high-volume, time-pressured parcel sortation to ensure throughput, quality, and safety.
Role type
Senior Operations Manager (Logistics Sortation)
Builds
High-volume parcel sortation operations for an e-commerce logistics platform
Domain
Logistics / E-commerce / Last-mile delivery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
shift planning, frontline team leadership, performance management, SOP creation, change management, risk triage, incident reporting, operational metrics ownership
Preferred skills
scaling operations from zero, managing physical operations (quick commerce, grocery, 3PL), building control mechanisms, redefining metrics
Technologies
robotics, sortation tech
Responsibilities
Deliver end-to-end shift plans for people deployment and throughput; lead and develop a frontline team of 50–100+ operatives; build and adopt controls, cadences, and SOPs; plan future shifts for labour and training; manage end-of-shift handovers; resolve volume peaks and outages; implement live operational changes like robotics or new clients
Seniority
Senior, hands-on IC
