Customer Billing Escalation Specialist
Core
Investigate escalated customer billing complaints regarding installer or sales rep misrepresentation and resolve financial disputes.
Role type
Senior IC customer billing escalation specialist
Builds
Resolutions for billing disputes and process improvements for the consumer energy financing platform
Domain
Renewable energy / Solar / HVAC / Consumer finance
Deliverable
client delivery
Required skills
Strategic thinking, problem solving, data analysis, process improvement, financial investigation, cross-functional collaboration
Preferred skills
Salesforce, construction or solar industry knowledge
Technologies
Salesforce, G Suite, Microsoft
Responsibilities
Review escalated EPC complaints and request investigations; Perform data review and investigation of billing disputes; Recommend resolutions including netfunding or cancellation; Flag EPC and sales rep patterns; Perform ad hoc data analysis on complaints; Make process improvements within the department.