Service Supervisor
Core
Oversee daily scheduling and operations for commercial door, docking, and security product installation and maintenance teams.
Role type
Service Supervisor (Operations Management)
Builds
Commercial door, docking, and security product installation and maintenance services
Domain
Commercial/Industrial/Residential Door & Security Systems
Deliverable
product features
Required skills
scheduling, problem-solving, real-time monitoring, customer follow-up, billing processing, performance reviews, goal setting
Preferred skills
Bachelor's degree, management experience, valid driver's license, mechanical aptitude
Responsibilities
Assist with daily scheduling of all jobs; Provide immediate problem-solving assistance to office staff or service technicians; Monitor service technicians' schedules in computer to maximize efficiency; Track jobs completed and place follow up calls to customers; Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing; Perform employee performance reviews and document performance issues
Seniority
Individual Contributor, Supervisory Level