IT Support Technician
Core
Provide dependable, hands-on support for people, devices, applications, and workplace technology as the first point of contact.
Role type
IT Support Technician (Service Desk)
Builds
Smooth, secure, and positive support experience for employees across the office and globally
Domain
IT Operations / Workplace Technology
Deliverable
client delivery
Required skills
Troubleshooting, analytical skills, organizational skills, English communication, ticket management, device provisioning, identity administration, endpoint management, AV setup (via careerplan.io/jobs/5413582008-it-support-technician-at-scopely)
Preferred skills
Scripting (PowerShell, Bash, Python), IT service management certification, endpoint/network-management platform experience
Technologies
Jira, Google Workspace, Okta, JumpCloud, Microsoft 365, Zoom, MDM, macOS, Windows, iOS, Android, Jamf Pro, Meraki, NinjaOne/NinjaRMM