IT Support Analyst II [Contract to Hire]
Core
Provide on-site and remote IT helpdesk support for end-users, managing hardware, software, and network infrastructure across a biotech organization.
Role type
IT Support Analyst II (Helpdesk & Infrastructure)
Builds
Reliable end-user technology, conference room systems, and mobile device management for staff and executives.
Domain
Biotechnology / Cell Therapy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting and repair, Microsoft 365 proficiency, network device support, mobile device management, ticket queue management, asset management, vendor liaison, ITIL framework knowledge, GxP/21 CFR Part 11 familiarity
Preferred skills
Microsoft Intune, Autopilot, Entra ID (Azure AD), Okta SSO/MFA, TCP/IP protocols, CompTIA A+ certification, Lab computer experience
Technologies
Microsoft 365, Intune, Zoom Room, Zebra printers, Windows 11, Android, iOS, Okta, SharePoint
Responsibilities
Troubleshoot and repair laptops, desktops, printers, and mobile devices; manage conference room AV and telephony systems; support executive IT needs; handle network device issues (routers, switches, firewalls); manage device enrollment and policy compliance; conduct new hire orientation and offboarding; produce operational reports and asset inventory data; liaise with third-party vendors for equipment procurement.
Seniority
Mid-level, hands-on IC
