Customer Service & Scheduling Coordinator
Core
Coordinate and schedule customer appointments for pest control technicians, answer service calls, and resolve customer concerns to ensure efficient service delivery.
Role type
Customer Service & Scheduling Coordinator
Builds
Optimized service routes and schedules for field technicians
Domain
Pest control / Home services
Required skills
Scheduling, customer service, problem-solving, communication, record keeping, multitasking
Responsibilities
Coordinate and schedule customer appointments across multiple service routes; Answer incoming customer calls and assist with service requests; Work closely with field technicians to optimize schedules and improve efficiency; Resolve customer concerns and identify appropriate solutions; Maintain accurate customer records and service information; Monitor daily schedules and proactively adjust appointments as needed