Tech Support Engineer - Part-time
Core
Primary IT support contact for Boston and Vienna offices, managing device provisioning, user lifecycle, and troubleshooting for Google Workspace and macOS environments.
Role type
Part-time IT Support Engineer
Builds
Internal IT support channel and reliable operations for a scale-up with 100+ professionals
Domain
Healthcare life sciences / IT Operations
Deliverable
infrastructure
Required skills
Google Workspace administration, macOS environment management, user lifecycle management, ticketing systems (ServiceNow, Jira, Zendesk), security & compliance initiatives, network basics, device management
Preferred skills
Identity management/SSO systems, Mobile Device Management (MDM), backup and recovery procedures, basic scripting (PowerShell, Bash), documentation skills
Technologies
Google Workspace, macOS, ServiceNow, Jira, Zendesk, AWS, Datadog, Slack, GitHub, Figma, Confluence
Responsibilities
Prioritize and manage multiple support requests, Handle device provisioning and user onboarding/offboarding, Monitor performance and troubleshoot issues across company devices, Support security & compliance initiatives
Seniority
Individual Contributor, Part-time