Customer Service Representative
Core
Link between customers and service technicians, coordinating schedules, resolving issues, and managing accounts receivable.
Role type
Customer Service Representative
Builds
Pest control service operations and customer satisfaction
Domain
Pest control / Property management
Deliverable
dashboards & analysis
Required skills
Phone etiquette, MS Office (Word, Excel, Outlook), Accounts receivable/collections, Scheduling, Report generation, Multi-tasking
Preferred skills
Strong collections experience
Technologies
Customer service software applications, MS Office
Responsibilities
Coordinate schedules, resolve customer issues, facilitate accounts receivable, manage administrative requests, provide proactive follow-up, respond to leads, assist in scheduling service routes, produce reports, train new team members
Seniority
Entry-level, individual contributor