Technical Support Specialist - Bilingual Spanish
Core
Provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab IoT products and integrated partner technologies.
Role type
Technical Support Specialist (Bilingual)
Builds
24/7 support operations for fleet management devices and platforms
Domain
IoT / Connected Transportation / Fleet Management
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Database setup, User management, Network communications, Portal configuration, Product implementation, Excel (pivot tables), SQL, Python, C#, JavaScript, Google BigQuery, Google Suite
Preferred skills
Engineering or Computer Science background, Technical support experience, Customer service experience, Programming languages, Data warehouses
Technologies
SQL, Python, C#, JavaScript, Google BigQuery, Google Suite, MyGeotab platform, GO devices
Responsibilities
Troubleshoot and resolve technical hardware and software issues, Handle support cases from initial contact through resolution, Coordinate device returns and exchanges, Escalate critical concerns to management, Support global strategic initiatives
Seniority
Mid-level, hands-on IC
