Technical Support Specialist
Core
Provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab IoT products and integrated partner technologies.
Role type
Technical Support Specialist (24/7 operations)
Builds
Customer satisfaction and resolution for fleet management hardware/software
Domain
IoT, connected transportation, fleet management
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, SQL, Python, C#, JavaScript, Google BigQuery, Excel (pivot tables), Google Suite
Preferred skills
Engineering or Computer Science background, experience in technical support, experience in engineering organization
Responsibilities
Troubleshoot and resolve technical hardware and software issues, handle support cases from initial contact through resolution, maintain detailed documentation, coordinate device returns and exchanges, escalate critical concerns, preserve customer data confidentiality
Seniority
Junior to Mid-level, hands-on IC
